Everything you need to know about managing your Premium subscription and requesting refunds.
TL;DR:CSVault Premium is a recurring subscription that gives you advanced tools and status.
CSVault Premium is a recurring subscription service billed on a monthly or annual basis. By subscribing, you gain access to exclusive features such as advanced portfolio analytics, social cosmetics (badges, themes, frames), and priority data fetching.
TL;DR:You can cancel anytime via your settings or the Stripe portal. You'll keep Premium until the month ends.
You may cancel your CSVault Premium subscription at any time. To cancel:
Upon cancellation, you will continue to have access to Premium features until the end of your current billing period. No further charges will be made.
TL;DR:We offer a 7-day satisfaction guarantee. If you aren't happy, ask for a refund within the first week.
We want you to be completely satisfied with CSVault. We offer a 7-day satisfaction guarantee for first-time subscribers:
TL;DR:Send us an email at support@csvault.gg with your details.
To request a refund, please send an email to support@csvault.gg with the following information:
TL;DR:Refunds take 5-10 days to show up on your bank statement.
Once a refund is approved, it will be processed through Stripe. It typically takes 5 to 10 business days for the funds to appear on your original payment method's statement.
TL;DR:We don't refund partial months if you've been using Premium for more than a week.
The following are generally non-refundable:
TL;DR:If you see a charge you don't recognize, talk to us first! We'll fix it faster than a bank.
If you believe there has been a billing error, please contact us immediately. We are committed to resolving billing issues quickly and fairly.
Please contact us before initiating a chargeback with your bank. Chargebacks are time-consuming for both parties, and we can usually resolve your issue much faster directly.