Legal Document

Refund & Cancellation Policy

Everything you need to know about managing your Premium subscription and requesting refunds.

Last Updated: December 21, 2025

#Subscription Overview

TL;DR:CSVault Premium is a recurring subscription that gives you advanced tools and status.

CSVault Premium is a recurring subscription service billed on a monthly or annual basis. By subscribing, you gain access to exclusive features such as advanced portfolio analytics, social cosmetics (badges, themes, frames), and priority data fetching.

#Cancellation Process

TL;DR:You can cancel anytime via your settings or the Stripe portal. You'll keep Premium until the month ends.

You may cancel your CSVault Premium subscription at any time. To cancel:

Navigate to your Settings page.
Go to the Subscription tab.
Click Manage Subscription to open the Stripe billing portal.
Select Cancel Plan.

Upon cancellation, you will continue to have access to Premium features until the end of your current billing period. No further charges will be made.

#Refund Eligibility

TL;DR:We offer a 7-day satisfaction guarantee. If you aren't happy, ask for a refund within the first week.

We want you to be completely satisfied with CSVault. We offer a 7-day satisfaction guarantee for first-time subscribers:

If you are unhappy with the service, you can request a full refund within 7 days of your initial purchase.
Refunds after the initial 7-day period are generally not provided, except in cases of technical failure or billing errors.
Renewal payments are non-refundable unless cancelled before the renewal date.

#How to Request a Refund

TL;DR:Send us an email at support@csvault.gg with your details.

To request a refund, please send an email to support@csvault.gg with the following information:

Subject: Refund Request - [Your Username]
Your SteamID64 or CSVault username.
The date of the transaction.
A brief explanation of why you are requesting a refund (this helps us improve).

#Processing Time

TL;DR:Refunds take 5-10 days to show up on your bank statement.

Once a refund is approved, it will be processed through Stripe. It typically takes 5 to 10 business days for the funds to appear on your original payment method's statement.

#Non-Refundable Items

TL;DR:We don't refund partial months if you've been using Premium for more than a week.

The following are generally non-refundable:

Subscription fees after the 7-day guarantee period has expired.
Partial months of service if you cancel mid-cycle.
Any cosmetic rewards or badges that have been permanently unlocked through gameplay or participation.

#Billing Disputes

TL;DR:If you see a charge you don't recognize, talk to us first! We'll fix it faster than a bank.

If you believe there has been a billing error, please contact us immediately. We are committed to resolving billing issues quickly and fairly.

Please contact us before initiating a chargeback with your bank. Chargebacks are time-consuming for both parties, and we can usually resolve your issue much faster directly.